Options. There are 10 types of people: those who understand. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Change or cancel a technician appointment. Give the broadband team a call 0330 041 2460. Three recently had a 30-day 4G unlimited package for ~£20. Hi I hope you can help. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 10-09-2022 17:45 - edited 10-09-2022 17:47. also modem has reset itself a couple of times . • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. However we can also help get this booked in for you via the forum. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. Openreach engineer has twice failed to turn up - considering cancelling my contract. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. If you extended the cables yourself that could be the problem. Ryan. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. Broadband & phone. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. £5. I called again and was told an engineer was needed but the first available. Tv engineer charges. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. Meanwhile, worth a check for any “known network faults - try in 2 places. I rang up to add an additional box to my account on 16th. Networking and WiFi. Get our superfast unlimited fibre broadband. I had scheduled someone to arrive at 4 p. He stated that someone else will come the following week. The complete l. • If you select Change Network Settings > From here, you can change or update your WiFi settings. 1 REPLY. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. When you've picked the date and time you want, click Next. lovett wrote: ». You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If there is no record there is no proof and he can not send an engineer. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. £29. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. More Information. 83 per day if we don’t install your services on the promised day until installation’s completed. 25 per day. You may also be charged a £25 fee if you want a change to the setup of our services in your home. A virgin media engineer made a mess of my wall during installation. 1 ACCEPTED SOLUTION. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. I have booked you in for the next available appointment. He advised the home phone be left connected to the Hub. We would like to show you a description here but the site won’t allow us. No contact. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. They will just waste your time. The box itself crashes daily and is unable to access. I have successfully charged them £20. None of the advisors in India know what they are doing and - 5263894. This would tally with it not showing up in the app. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. If we need to send you some new equipment or book an engineer. @Anonymous User. Current VM broadband only customer. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 0 Kudos. I tried to text and explained I couldn't get. The start up menu didn’t. Plusnet Menu Broadband Fibre broadband & phone. Reply. 3. Free interview details posted anonymously by Virgin Media interview candidates. Scroll down to “Network” and press the “OK” button. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. All you have to do is call 151 confirm your name and address and tell them that. 3 weeks ago. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. You can wait on this forum for a VM staff member to respond - which may take a couple of days. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. There was a colonel in the Canadian Air Force who did shit like this completely undetected. on 10-02-2023 10:41. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. on 19-10-2022 12:48. I was due to be installed today and the engineer has not turned up. Thanks for coming back to via private message to confirm your information. 2: Seeker. Once logged in, scroll down to Orders & appointments then click on View your orders. I have suffered financia. Virgin Media will charge you £10. also modem has reset itself a couple of times . he refused to give me his second name and by. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. The engineer was meant to come between 8am and 1pm, but has not arrived yet. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. Next topic. Options. It’s happened to a few people. build flat I needed Vodafone to send an engineer out. Stay safe online. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Kindest regards, David_BnRe: Booking engineer Phone. Total Loss of Service. Wifi not working after engineer visit. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. Phone line change over. Test your wireless connection. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 08-02-2023 01:51 PM. He then attached his portable TV to the original V Box - no. Check the condition of your phones. Booking an engineer is easy with Virgin Media. Kids were. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. 2: Seeker. m. 22/08/10 - 16:14 #5. TV. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Could we please arrange an en. Turn on and start the hub. A technician was apparently booked to visit on 26. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Next door but one had his full installation. Test your wireless connection. Had you chosen to persevere then you would have also been entitled to £5. on 04-09-2022 17:19. No show, rang now at 645pm they said they would get back to me at 7 but didnt. 1st one replaced the box with two previous models but same problem. 01. Chris. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. on 01-12-2022 10:32. Hi @LadyEmma2023 👋. @Anonymous User. 2. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. If so, do it now and just let the VM install run its course. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Networking and WiFi. 2. The subsequent investigation into Williams. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. (This. Thanks for reaching out to us and welcome to the Community Forums. There's still clearly something going on here, despite using the online Virgin media. 22 along with broadband and TV. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Continous cycle. Click on. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. Re: How do you book an engineer. Hi, I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please? I booked the engineer visit - 5340368. on 16-10-2022 19:44. Non-fault callouts such as this are a £25 fee. Engineer not turned up. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. So. How do Virgin continue to trade/lie/fail to perform. No Internet after engineer cam to fix intermittent issue 😒. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. 06-11-2019 9:40. A Ti-Vo was installed in one of the upstairs bedrooms. It's a decent yardstick for most circuits. I can’t book an engineer online as it says I need to have had an online check first. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. on 09-02-2023 18:55. We would like to show you a description here but the site won’t allow us. Cable installation. Prior to this an appointment was made by Nige. My broadband failed totally on 27 June. We would like to show you a description here but the site won’t allow us. To order an adapter, simply click Ready to switch in the. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. Select “Settings” and press the “OK” button again. Options. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. Switched to Sky and they've been fine. on 10-02-2023 10:41. 2. Not a big issue but as my daughter had some online exams planned and had revision to do. on 05-09-2023 19:56. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. Cue several months of waiting. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. I've booked a technician for you to come out and have a look into the issue with landline. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. Once logged in, scroll down to Orders & appointments then click on View your orders. Yes the situation is a bit messy and confused. Options. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. Options. We would like to show you a description here but the site won’t allow us. Go to solution. All clueless. If you are connected via Ethernet cable you may not see this option. Your new appointment details are displayed. Plug the cables into the hub. No the hub 5 keeps flashing red then turning solid white then flashing red again. Options. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. They will just waste your time. I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. I called at 12. Welcome to the forum. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. Ok so nearly two months further on. This is not fine, this is not normal and Virgin needs to fix this. FYI that I do not work for NOW, just a NOW customer trying to help. Recently ordered a quick start kit but it is not working and need an engineer. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. We pointed out to him that the whole street had lost their landlines at the same time, but he insisted the only option was to fit a VOIP phone. This follows on from an appointment made for last week. . Sorry to hear your phoneline is not working. I'm a Very Insightful Person, I'm here to share. £9. . I trie. Our internet now seems fine and I want to cancel the visit, but I cannot. On the day of activation, connect your new router to the master phone socket. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. You will only have been sent a QuickStart pack if the premises previously had VM. After the usual resets etc the system recommended an engineer visit which it booked for 1. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). Engineer no show and no contact. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. I understand that your concern is with regards to the installation of Virgin Media services. Hi Simoncruse, Thanks for your post and welcome to the forums. We would like to show you a description here but the site won’t allow us. Manage Your Account. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. Welcome to the community and thanks for taking the time to post here on the forums. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. Please let us know if you have any further issues. 1 REPLY. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. However they may charge a £25 fee if the kit is not in need of replacement. Select My Account then click on order tracking. 3. 17-08-2022 15:17 - edited 17-08-2022 15:37. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. . For a new customer call the Pre-installation and delivery team on 0800 052 1734. £26. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. After waiting three weeks for an engineer appointment to fix the cable to my house - today - they haven't shown up. We would like to show you a description here but the site won’t allow us. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. If there had been an engineer out he would know. set up and connections. I will be able to get this set up for you. I was told that the engineer will visit between 8AM-1PM. So we tried getting virgin last year but the track was broken by the water board…. eg4go to live chat to resolve issues and book engineer. @Smeags wrote: Hi. Forum Member. Our internet now seems fine and I want to cancel the visit, but. I took the day off work for installation and they haven't turned up within the specified time. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. 25 per day if VM fails to activate the services by 11. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. I’ve called customer - 5221667. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. in/myVM - where you can amend/cancel if needed. I received the router and TV box through the post about a week ago. Eliminating the HDMI port & lead is the next step. They will just waste your time. Charges could be imposed if a. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Choose Settings. A VM person will respond in a day or two. Broadband Fibre broadband & phone. Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. Home Phone. I've not been given any update or have a clue with what happens next. And the range for the position was between $75,000-$95,000. Restart your equipment. You’ll need an adapter to get your fibre landline service up and running. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 12. Mark as. TV on the go. Megan_L. Today I logged into the website to. If everything is correct, click Confirm. The box should reboot, the power button will turn blue, and it should reset and boot up normally. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Prior to this an appointment was made by Nige. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Hi I applied for virgin media on 28. Email. When you place your order, we'll let you know. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. Automatic compensation under Ofcom rules is £9. The salary starts at $101,613 per year and goes up to $188,289 per year for the. 00 for a broken appointment when they didn't show up. Options. Can anyone help? My landline went down on 16. So I have no idea when I will be connected. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. Virgin do not supply consumer services over the Openreach network. Re: Engineer keeps not showing up. If there is anything you need going forward - please just let us know. I have a Virgin Media Tivo Box. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Virgin Media. Here’s how much we’ll credit you for the following service issues: £9. 00 pm. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Engineer turned up to install inside the property. Lolobee96. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). Joining in. 1 Kudo. Here are some check points to make sure your phones are in good working order. He didnt even bother trying, just wanted to go home. Home Phone. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. It's now been 6 weeks of waiting. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. On the video you simply plugin the cable. Register or sign in to My Virgin Media at virginmedia. Calling up they say they can't tell us when they'll arrive and to make an account online. 10-09-2022 17:45 - edited 10-09-2022 17:47. - Between 7:40-17:10 - Perfectly fine. Jan 10, 2019. Please can the problem - 5187411. 4 hours ago. We would like to show you a description here but the site won’t allow us. This has been booked for Tuesday however my services are now back up and working. We would like to show you a description here but the site won’t allow us. You can also view this in the My VM app . Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. To be clear, this part-block is only in place for customers who haven't got an appointment in place. When I tried to call customer services they were useless. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. . @A_HONEYMAN1979 wrote:. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. TV on the go. Saw a Virgin engineer - 5396795. Click the lower link (Share Live Graph) then click generate. matt. When I try to make an account online, it says 'opps we've run into a problem'. I will pop you over a private message - as I need to confirm some details. There may also be a £9. Give the broadband team a call 0330 041 2460. unless you've spent the best part of a week trying. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. Hey, Did anyone else get Virgin Media turn up at your door and.